.: chronicles of a nomad :.

a wanderer – that’s what we all are.. relentlessly seeking retorts to all the queries running through our thoughts, but simultaneously having the pleasure of the so-called “LIFE” the way it should be – without regrets and to the fullest as possible.. life is something impermanent and that one should relish to the full extent of his being all the wonders it brings, as well as the people and the events that he gets along with for as long there’s breath of air in his vitality

Saturday, December 23

| the nature of my work..

have to generate audits/evaluations for each CSP on a weekly basis..
have to give immediate feedback regarding an audited call for each coaching session and monitor progress in agent performance over a period of time..
have to maintain related logs, reports, & documents – making sure that these are consistently accurate and readily available for reference at any given time..
have to oversee the auditing & coaching procedures become standard and update these whenever applicable..
have to update the Quality Board everyday!
have to do the Minutes of the Calibration and QA Meetings sometimes..
have to send every team managers the assessment and action plans of each CSPs..
the only good thing about this job - unlimited breaks!!! wooohooo!!!

- but now i'm getting tired :-(