| 1st-time glitches..

earlier this day, i got my first call.. and lucky me (sarcastic) for having an irate caller for the first time.. it was this old lady trying to trace where her refund went.. and since she has these lots of credit cards in her account history, i dont know where to look from.. i raised my hand trying to escalate my call to the first available team leader there is.. and one even helped me out.. unfortunately, he wasnt able to locate the refund as well.. and so we called to the next higher person around.. her name is aimee and she's an American.. she tried looking it from the system that we dont have access yet.. and when she found it, the caller told me to give her just a call back.. i was about to tell her where her refund certainly went when she hung up on me.. bummer!! but it was alright.. 1st call – the first shitty call ever hehe!!

but the rest of the calls I had was totally fine.. I mean after that shitty call I have, I had composed myself and tried to be as cheerful as I can be to the callers I have.. lucky me because most of them were so nice to me and very obedient of what I had to say.. though there were some mistakes that I did, well im sure that it was well-compensated by the kind of service I give to them.. surely, I treated them the way I wanted to be treated as well.. another day passed and another day will come with more calls to handle..